Comunidad Movistar, the official customer support forum of Spain’s largest telecom operator, became unreachable on the night of Saturday 7 November 2026 after its IP addresses were caught up in the court-ordered blocking system that LaLiga uses against pirate football streams. Movistar’s own network was among those that blocked it. By Sunday 8 November the forum had moved away from Cloudflare to Amazon CloudFront, and neither Movistar nor LaLiga had explained what happened.
What happened on Saturday night
The forum at comunidad.movistar.es is where Movistar customers ask for help with routers, Movistar Plus+ programming and outages. Shortly after 22:00 on 7 November it stopped loading on several Spanish networks. A user on X posted at 22:17 that LaLiga appeared to have blocked the site, and RedesZone’s Sergio De Luz reported that the block was still active close to midnight.
According to data from the blocking tracker HayAhoraFútbol, cited by both RedesZone and TorrentFreak, every major operator, Movistar included, blocked the two Cloudflare IP addresses the forum was using at the time. The experience differed by provider:
- DIGI customers saw a notice stating the IP address had been blocked under a ruling of Commercial Court No. 6 in Barcelona, dated 18 December 2024, requested by LaLiga and Telefónica Audiovisual Digital.
- On other networks the forum simply failed to load, without any explanation. Bandaancha, quoted by TorrentFreak, reported that Telefónica sent the traffic into a black hole.
The sources do not say exactly when the block ended, or which match window triggered it.
Why a telecom blocked its own forum
The irony is structural. The December 2024 order was obtained by LaLiga together with Telefónica Audiovisual Digital, the Telefónica company behind Movistar Plus+, which holds football rights in Spain. The order is dynamic: the rightsholders can add new IP addresses they believe are linked to pirate streams, and ISPs, including Telefónica’s own network, must block them. Blocks usually start shortly before matches and are lifted once the broadcast ends.
Since February 2025 LaLiga has also targeted shared Cloudflare IP addresses. Because a single Cloudflare IP can serve thousands of unrelated websites, blocking one address can knock legitimate sites offline along with the pirate stream it was aimed at. Website owners in Spain have been complaining about this kind of match-day collateral damage for well over a year.
Why the forum’s addresses ended up on the list is not confirmed. RedesZone stressed that neither the operator nor LaLiga had confirmed the cause. The most likely explanation is that the forum shared Cloudflare IPs with a site LaLiga was targeting, but that remains an inference.
The quiet move to Amazon CloudFront
By Sunday 8 November, comunidad.movistar.es no longer pointed to Cloudflare. RedesZone and Bandaancha both noticed that it now resolves to Amazon’s CloudFront network, and TorrentFreak’s own DNS check found the domain pointing to a hosting provider served through CloudFront. Movistar has not said whether the switch was a direct response to the block.
LaLiga has previously described its blocking as “focused, precise, and without collateral impact on legitimate services”, and says third parties hit by a block can report it through a dedicated complaints channel. Seeing a support portal run by one of the two applicants knocked offline makes that claim harder to defend.
What it means for users
For ordinary internet users in Spain the episode is a reminder that match-day blocking works at the level of IP addresses, not individual websites. In practice that means:
- Legitimate sites can disappear during football matches if they share infrastructure with a targeted stream, and come back once the match ends.
- Error messages are inconsistent. Some ISPs show a court notice, others just time out, so users may blame their router or the site rather than the blocking order.
- Support channels are not immune. In this case, customers who needed the forum to troubleshoot their connection were locked out by their own provider.
- Site owners using shared CDNs may follow Movistar’s example and switch providers, which spreads the problem rather than solving it.
What happens next
LaLiga’s dynamic order stays in force and blocking will continue every match weekend of the season. Complaints from website owners and from Cloudflare itself have so far not ended the practice of blocking shared IPs. An incident that hits a Telefónica service could add weight to calls for tighter checks before IP addresses are added to the list. It is not yet known whether affected Movistar customers will file complaints or whether either company will comment publicly.
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